As a leader in workforce development, Commonwealth Corporation is committed to embedding diversity, equity, inclusion, and belonging (DEIB) into every facet of our programs, services, and workplace culture. We strive to identify and dismantle historical and existing barriers within systems, policies, and practices to ensure long-term economic opportunity and access for all.

It is within this framework that we provide guidance for potential and current grantees. It is essential to understand and mitigate the impact of white supremacy culture—including individual and institutional discrimination, structural racism, implicit bias, and stereotyping in the workplace—all of which influence workforce development. We support grantees in designing workplace programs that foster inclusive and respectful learning environments.

What does this look like? It means all participants are treated with dignity and fairness, and this approach is embedded throughout the program. It includes ensuring the training environment is free from harassment and discrimination. It also means welcoming participants with diverse backgrounds and abilities, recognizing that these differences are assets to the program. This diversity brings a wealth of experience to employers and helps build a strong, productive workforce.

CommCorp encourages partnerships with programs focused on designing equitable assessment, selection, and training processes for all participants, while also supporting and promoting cultural competence among staff.

In alignment with these values, the WCTF online library serves as your one-stop destination for accessing essential resources and program management procedures for WCTF partnerships. This centralized repository empowers grantees by providing the most current guidance on managing grants and ensuring compliance, with quick and easy access to key documents. We invite you to explore the library and reach out to the WCTF Team for any assistance—your success is our priority.

WCTF/Donnelly Success grants support Sectoral Employment Programs, an evidence-based workforce development model designed to address the intersection between a persistent need for skilled workers in a specific occupation and a target population’s need for employment or career advancement. The intended outcome for program participants is placement in an unsubsidized, training-related job with opportunities for career advancement.

Sectoral Employment Programs are characterized by:

• Deep engagement with employers who have current and projected vacancies in a target occupation and commit to using the program as a resource to fill those vacancies.
• Coaching and support services tailored to meet the employment transition, retention, and career advancement needs of a specific population.
• Contextualized and concurrent instruction and practice that develop both work readiness and the occupational skills required for success in the target occupation.

This section provides tools and resources to support the design of high-quality Sectoral Employment Programs. Each topic presented is a required element for a successful WCTF/Donnelly Success grant application and for programs committed to ensuring long-term economic opportunity and access for all.

In this section you will find guidance to help you complete documents that are required for WCTF/Donnelly Success Grant proposals (Application Summary Form, Application Narrative Form, Budget, and MOA). It includes:

• What the proposal reviewers will be looking for
• The purpose of each question and what a complete response consists of
• Common issues to avoid

Your WCTF grant helped your partnership build something valuable: a training program, new relationships with employers, and a workforce strategy that responds to real needs in your region. This toolkit helps you decide which parts of that work should continue after the grant ends, and how.

The toolkit is organized around six pillars of sustainability. It has two parts:

• Part I: Core Planning Process. Five tools used in order, from understanding the framework to completing a written Sustainability Roadmap that names what will continue, who will lead it, and what you will do in the next 12 months.
• Part II: Supporting Resources. Optional tools for going deeper on metrics, data, storytelling, and partnership gaps, plus a completed example Roadmap.

New to the toolkit? Start with “Start Here.” It explains how the tools fit together, how long each takes, and who to involve. Partnerships with a specific question can use it to go straight to the tool they need.

The best time to begin your planning is in the first half of your grant period. CommCorp staff can facilitate sessions and help your partnership work through any tool.

As part of our commitment to advancing equity in workforce development, Commonwealth Corporation has curated a selection of DEIB-focused resources to support grantees in building inclusive, responsive, and respectful training environments. These tools are designed to help you incorporate DEIB principles into every stage of program design and delivery—from recruitment and instruction to participant support and employer engagement. Whether you're exploring frameworks like the Five Stages of DEI Maturity or seeking practical tools for trauma-informed facilitation, this page offers a growing library of materials from trusted leaders in the field. We recognize that creating equitable programs is an ongoing process, and we will continue to expand this collection as new insights and tools emerge. We encourage you to explore these resources and consider how they can deepen your organization’s impact.

How to use this section

These resources are grouped by the same program design stages used in the Program Design Resources section, so you can find equity tools for the part of your program you're planning. 

1. Program Design & Partnership Development

The Five Stages of DEI Maturity

Source: Harvard Business Review · View resource

Describes five stages of DEI progress within organizations.

Use it when: you're choosing employer partners or preparing for employer conversations, to gauge where a company stands on DEI and how to engage it.

Universal Design in Workforce Development and Career Centers

Source: Institute for Community Inclusion, UMass Boston · View resource

Guidance on applying universal design so workforce services are accessible to people with diverse abilities.

Use it when: you're designing intake, materials, space and service delivery, so the program works for all participants from the start instead of adding accommodations later.

Ready for Equity in Workforce Development: Racial Equity Readiness Assessment Tool

Source: Race Forward and Center for Social Inclusion · View resource

A self-assessment that helps workforce organizations explore approaches that support institutional racial equity, evaluate their current efforts, and plan next steps.

Use it when: you're starting program design and want a baseline of your own organization's equity practices before engaging partners.

Race Matters: Racial Equity Impact Analysis

Source: Annie E. Casey Foundation · View resource

A tool for assessing how policies, programs and practices affect racial equity.

Use it when: you're weighing design choices such as eligibility rules, schedules or locations, and want to check who benefits and who is left out.

Advancing Workforce Equity: A Guide for Stakeholders

Source: National Fund for Workforce Solutions · View resource

Lays out a process for engaging community stakeholders around shared data to design action-oriented strategies for workforce equity problems.

Use it when: you're building or strengthening your sector partnership and setting shared equity goals with partners.

2. Target Population & Recruitment

Workforce Development Roundup: Resources on Diversity, Equity, and Inclusion

Source: Annie E. Casey Foundation · View resource

A curated set of tools for advancing racial equity in workforce programs, especially for young workers of color.

Use it when: you're defining your target population and planning outreach, especially if your program serves young adults.

Young Adult Workforce Toolkit

Source: KentuckianaWorks · View resource

A toolkit on racial equity, positive youth development and worker voice, vetted by young adults and employers.

Use it when: your target population includes young adults, especially young people of color.

3. Assessment, Case Management & Support Services

Trauma and Resilience at Work

Source: Corporation for a Skilled Workforce · View resource

Strategies for building trauma-informed workplaces that also apply to workforce program design.

Use it when: you're setting up intake, assessment and case management practices, or coaching employer partners on how to support new hires.

Executive Summary: Implementing an Executive Skills Approach

Source: New Moms · View resource

A case study on building executive skills in workforce programs, particularly for young mothers.

Use it when: you're designing coaching or case management for participants who are balancing caregiving and other demands.

Job Accommodation Network (JAN)

Source: U.S. Department of Labor, Office of Disability Employment Policy · View resource

Free, expert and confidential guidance on workplace accommodations and disability employment for job seekers, employers and career professionals.

Use it when: a participant needs an accommodation in training or on the job, or an employer partner asks how to provide one.

4. Education & Training Services

Career Readiness Curriculum: Incorporating DEI Principles

Source: Chicago Jobs Council · View resource

Customizable career readiness training for job seekers that integrates DEI principles.

Use it when: you're building or updating the job readiness part of your training curriculum.

Teaching Skills That Matter: Digital Literacy

Source: LINCS · View resource

Instructional materials for integrating digital literacy into adult education.

Use it when: participants need digital skills to finish training, apply for jobs, or do the job itself.

Bridge Program Lesson Plans for ESOL Learners

Source: Women Employed · View resource

Lesson plans that help English language learners move into career pathways in several industries.

Use it when: your program serves English language learners through bridge or contextualized training. Also listed under ESOL Resources.

5. Placement, Employer Engagement, Retention & Advancement

Eliminating Gender and Racial Wage Gaps

Source: Boston Women's Workforce Council · View resource

An initiative that works to close gender and racial wage gaps through data collection, employer engagement and equitable workplace practices.

Use it when: you're talking with employers about pay, advancement and retention, or setting wage goals for placements.

Tear the Paper Ceiling: STARs Hiring Playbook

Source: Opportunity@Work · View resource

Worksheets and guides that help HR staff and hiring managers shift to skills-based hiring and include STARs, workers Skilled Through Alternative Routes rather than a bachelor's degree.

Use it when: employer partners screen out qualified candidates with degree requirements the job doesn't need.

Job Design Framework

Source: National Fund for Workforce Solutions · View resource

A framework for understanding job quality, updated to include racial equity and inclusion and a pillar for worker voice.

Use it when: you're discussing job quality with employers (wages, schedules, advancement) before committing placements.

Job Quality Center of Excellence

Source: Job Quality Center of Excellence (formerly the Aspen Institute Job Quality Tools Library) · View resource

A library of practical job quality tools, including equity and inclusion tools such as pay equity audit guidance and bias interrupters for managers.

Use it when: an employer partner is ready to change a specific practice and needs a hands-on tool.

Fair Chance Hiring Employer Engagement Toolkit

Source: National Reentry Workforce Collaborative · View resource · New addition

Twelve resources that help community-based job developers and program leaders build long-term fair chance hiring relationships with employers.

Use it when: your program serves people with records and you need employer partners willing to hire them.

A Healthcare Employer Guide to Hiring People with Arrest and Conviction Records

Source: National Employment Law Project (NELP) · View resource

A comprehensive toolkit for fair chance hiring in the healthcare industry.

Use it when: your program trains for healthcare jobs and participants with records face background check barriers.

6. Outcome Planning

These resources help grantees track whether outcomes differ across participant groups and act on what they find.

Education-to-Workforce Indicator Framework, Chapter III: Disaggregates

Source: Mathematica · View resource

Describes the background characteristics education and workforce systems should use to disaggregate data and assess disparities, with guidance on measuring each one.

Use it when: you're deciding which participant characteristics to collect at intake so you can compare outcomes later.

Improving Training Evaluation Data to Brighten the Future of Black Workers

Source: Joint Center for Political and Economic Studies · View resource

A review of more than 80 training program evaluations, which found that few report outcomes by race, and recommends that programs regularly disaggregate data by race.

Use it when: you're making the case to staff or partners for tracking outcomes by race.

Advancing Equity Through "Deeper" Data and Engagement

Source: Corporation for a Skilled Workforce · View resource

A case study of PowerCorpsPHL, a local provider that used disaggregated data and participant engagement to improve the equity of its outcomes.

Use it when: you have outcome data and want a practical example of finding and acting on gaps.

Introduction

Commonwealth Corporation is dedicated to supporting workforce training programs that meet the diverse linguistic and cultural needs of immigrant, refugee, and non-native English-speaking communities. This ESOL Resources page offers tools and strategies to help grantees design inclusive, effective programs that integrate English language development with workforce readiness. From curriculum guides and lesson plans to promising practices in Integrated Education and Training (IET), these materials reflect innovative approaches that center learner strengths and lived experiences. As the field evolves, we will continue to grow this collection to ensure grantees have access to practical, equity-driven resources. We invite you to explore the materials and apply them in ways that enhance opportunity and belonging for all participants.

How to use this section

These resources are grouped by the same program design stages used in the Program Design Resources section, so you can find ESOL tools for the part of your program you're planning. 

1. Program Design, Policy & Partnerships

National Skills Coalition

Source: National Skills Coalition · Website · Start here: California's Workplace Literacy Pilot: Lessons for States Investing in English Learners (2026)

Research, policy recommendations and advocacy tools to advance workforce equity for immigrant and English learner communities, including strategies to expand access to quality training and integrate language learning with career preparation.

Use it when: you're framing the case for your program design or looking for policy context on integrating English and career training.

Massachusetts Immigrant and Refugee Advocacy Coalition (MIRA)

Source: MIRA · Website · English classes & adult education

New England's largest coalition advancing the rights and integration of immigrants and refugees. Offers policy reports, program updates, advocacy tools and information on immigrant workforce participation, adult education and language access.

Use it when: you want Massachusetts-specific context on immigrant communities, are looking for community partners, or need to refer participants to English classes. The English classes page points to the state library directory and the Massachusetts Adult Education Help Desk.

National Center on Immigrant Integration Policy: Workforce & Adult Education

Source: Migration Policy Institute · View resource

Nonpartisan research on how adult education and workforce programs serve immigrant adults, including where programs can be mismatched to immigrants' needs and how federal policy changes affect adult English instruction.

Use it when: you need current data and policy analysis on immigrant workers and English learners to inform your design or your application narrative.

2. Target Population & Recruitment

Refugee and Immigrant Employment Services (RES)

Source: Massachusetts Office for Refugees and Immigrants (ORI) · View resource

ORI's employment programs help refugees and other eligible newcomers prepare for, find and keep their first U.S. jobs, delivered through a statewide network of community providers that includes ESOL and vocational ESOL.

Use it when: you're identifying referral partners for refugee and newcomer participants, or checking whether participants are already connected to ORI services.

Upwardly Global

Source: Upwardly Global · View resource

Free career coaching and online job-search training for immigrant and refugee professionals, plus resources for workforce providers and employers.

Use it when: your program serves internationally trained professionals who need help re-entering their field.

Global Talent Bridge

Source: World Education Services (WES) · View resource

Tools, training and resources for community organizations and public agencies that serve skilled immigrants, building on WES's experience evaluating foreign credentials.

Use it when: participants have degrees or credentials from abroad and you need to understand how those can count toward U.S. jobs or training.

3. Assessment, Case Management & Support Services

Massachusetts Adult Education Assessment Policies

Source: Massachusetts DESE, Adult and Community Learning Services (ACLS) · View resource

The state's current policies and procedures for the approved ESOL assessments (BEST Plus 3.0 and TABE CLAS-E Reading and Writing), including when to use each and how to pre- and post-test.

Use it when: you're choosing an English proficiency assessment for intake and placement, or aligning with an adult education partner that uses these tests.

Switchboard

Source: International Rescue Committee, funded by the Office of Refugee Resettlement · View resource

A national resource hub for refugee service providers, with webinars, e-learning courses, written tools, research summaries and free technical assistance on employment, case management and staff wellbeing.

Use it when: case managers or job developers need practical tools or training for working with refugees and other newcomers.

4. Education & Training Services

Integrated Education and Training (IET) Design Toolkit and Train-the-Trainer Resources

Source: U.S. Department of Education, OCTAE, via LINCS · View resource

A team-based, step-by-step guide to designing IET programs in four phases: Research and Assess, Design and Plan, Develop and Implement, and Evaluate and Improve. The updated PDF links to desk aids for making IET fully accessible to English learners.

Use it when: you're designing or redesigning a program that teaches English alongside occupational training.

IET for English Learners Desk Aids

Source: Enhancing Access for Refugees and New Americans project (OCTAE) · View resource

Three short desk aids and a QuickStart Guide that complement the IET Design Toolkit with considerations specific to English learners.

Use it when: you've started with the IET Design Toolkit and need English learner-specific guidance.

Integrated Education and Training: Implementing Programs in Diverse Contexts

Source: New England Literacy Resource Center & National College Transition Network · View resource

Profiles of eight adult education programs and how they partner with training providers to build an integrated curriculum.

Use it when: you're deciding how ESOL and occupational instructors will share teaching responsibilities and want real program examples.

Bridge Program Lesson Plans for ESOL Learners

Source: Women Employed · View resource · Cross-listed

Lesson plans that help English language learners move into career pathways in several industries.

Use it when: your program serves English language learners through bridge or contextualized training. Also listed under DEI Resources.

Teaching Skills That Matter: Digital Literacy

Source: LINCS · View resource · Cross-listed

Instructional materials for integrating digital literacy into adult education.

Use it when: participants need digital skills to finish training, apply for jobs, or do the job itself. Also listed under DEI Resources.

TESOL International – Adult Education Resources

Source: TESOL International Association · Adult Education Interest Section · English Learners and WIOA: What Educators Need to Know

Research articles, lesson plans and teaching strategies aligned with adult ESOL needs in employment-focused contexts.

Use it when: instructors want research-based teaching strategies or lesson ideas for workplace English.

Instructor professional development

SABES ESOL Curriculum and Instruction PD Team

Source: SABES · View resource

High-quality professional development for ESOL instructors in Massachusetts, including workshops, coaching, program-based PD and other resources.

Use it when: you're planning training or coaching for your ESOL instructors in Massachusetts.

CalPRO: Adult Education Professional Development Resources

Source: California Adult Literacy Professional Development Project (CalPRO) · View resource

Professional development resources for adult educators in ESL, workforce preparation and basic skills, including evidence-based strategies, training modules and communities of practice.

Use it when: instructors or occupational trainers want self-paced modules, especially if they teach mixed groups of learners.

5. Placement, Employer Engagement, Retention & Advancement

Bridging Language & Work: Solutions to Invest in Immigrant and Refugee Talent

Source: Tent Partnership for Refugees · View resource

A report outlining practical strategies for employers and workforce programs to support immigrants and refugees, with a focus on language access, skills development and pathways to meaningful employment.

Use it when: you're asking employer partners to offer on-the-job English, adjust onboarding, or create advancement paths for English learners.

Workforce Training Fund Program (WTFP)

Source: Commonwealth Corporation · View resource

Grants that help Massachusetts employers train current and newly hired employees, with a focus on small and midsize businesses. Workplace ESOL is an eligible use, and the General Program Bridge Grant lets employers continue workplace ESOL during the waiting period after a General Program grant ends.

Use it when: an employer partner wants to keep building English skills for workers after they're hired, or to fund on-site English classes for incumbent workers.

6. Outcome Planning

Pathways to Economic Advancement, Commonwealth of Massachusetts

Source: Ash Center for Democratic Governance and Innovation (Harvard Kennedy School), with Social Finance · View resource

A 2022 case study of a Massachusetts program for adult English learners that blended vocational training and ESOL, used evidence-based training models, tested new funding approaches and analyzed administrative data on outcomes.

Use it when: you're setting outcome goals for an ESOL-plus-training program and want a Massachusetts example of how outcomes were measured.

Introduction

Nearly every job now calls for some digital skills, from clocking in on a phone app to charting in an electronic health record to running computerized equipment on a production floor. Commonwealth Corporation is committed to helping grantees build the digital skills participants need to get hired, do the job, and keep advancing as technology changes. This Digital Literacy Resources page offers tools for assessing participants' digital skills, teaching foundational and industry-specific digital skills alongside occupational training, connecting participants to devices and internet access, and working with employers on the digital skills their jobs require. We will continue to grow this collection as tools and technologies evolve.

How to use this section

These resources are grouped by the same program design stages used in the Program Design Resources section. 

1. Program Design, Policy & Partnerships

Closing the Digital Skill Divide: The Payoff for Workers, Business, and the Economy

Source: National Skills Coalition and Federal Reserve Bank of Atlanta · View resource

A 2023 analysis of 43 million online job postings. It found that 92 percent of jobs require definite or likely digital skills, and that workers need both foundational and industry-specific digital skills.

Use it when: you're making the case in your application for building digital skills into your training, or explaining to employer partners why it matters.

Boosting Digital Literacy in the Workplace

Source: National Skills Coalition · View resource

A brief on how workers can best gain industry-specific digital skills. It finds that small businesses struggle more than large ones to close digital skill gaps, and points to integrated training and sector partnerships as effective approaches.

Use it when: you're designing training with employers and need to decide which industry-specific tools and platforms to teach.

Digital Literacy: A Guide for Adult Education Programs

Source: Massachusetts DESE, Adult and Community Learning Services · View resource

A state guide to building digital literacy into adult education curriculum and instruction, covering assessment of digital skills, access to technology and staff professional development.

Use it when: you're partnering with an adult education provider and want to align with how Massachusetts programs approach digital literacy.

2. Target Population & Recruitment

Digital Equity Programs

Source: Massachusetts Broadband Institute (MBI) at MassTech · View resource

The state's broadband and digital equity agency. Its grant programs fund digital navigators, device distribution and digital literacy training through cities, housing authorities, workforce boards and community organizations across Massachusetts.

Use it when: you're looking for local partners that can refer participants, lend devices, or provide internet access and basic digital skills support before or during training.

3. Assessment, Case Management & Support Services

Northstar Digital Literacy

Source: Literacy Minnesota · View resource

Free, self-guided online assessments of basic computer and online skills, used by thousands of adult education programs, workforce centers, colleges and employers. Participants who pass assessments at an approved Northstar location can earn certificates to show employers, and the modules are designed to work for test takers with limited English.

Use it when: you're screening participants' digital skills at intake, placing them into the right instruction, or giving them a credential to put on a résumé.

Digital Navigator Program Toolkit

Source: National Digital Inclusion Alliance (NDIA) · View resource

A 2025 guide to designing, staffing and sustaining a digital navigator program. Digital navigators are trusted guides who help people get affordable internet, find devices and build basic digital skills.

Use it when: participants' biggest barrier is a device or internet connection, or when case managers need a model for one-on-one tech support.

4. Education & Training Services

Digital Skills Library

Source: EdTech Center @ World Education · View resource

An open library of free learning resources curated by adult educators, organized by skill area, including a Workplace domain. Many resources are downloadable or printable for learners without reliable internet.

Use it when: instructors need ready-made activities to teach a specific digital skill within occupational training.

Applied Digital Skills

Source: Google · View resource

A free, video-based curriculum with more than 100 hours of project-based lessons. Learners use free tools such as Google Docs and Sheets, including a unit on searching for jobs, writing a résumé and practicing interviews.

Use it when: you want a free, self-paced or instructor-led option for job search skills and everyday workplace tools.

Teaching Skills That Matter: Digital Literacy

Source: LINCS · View resource · Cross-listed

Instructional materials for integrating digital literacy into adult education.

Use it when: participants need digital skills to finish training, apply for jobs, or do the job itself. Also listed under DEI and ESOL Resources.

Instructor professional development

Digital Resilience in the American Workforce (DRAW)

Source: JFF, World Education and Safal Partners, with support from OCTAE · View resource

Evidence-based strategies and professional development to help educators build adults' digital literacy and digital resilience, meaning the confidence to keep learning new technology. Includes a national landscape scan of adult digital literacy instruction and PD resources on LINCS.

Use it when: instructors need training on teaching digital skills, especially to learners who are anxious about technology.

SABES Digital Literacy PD

Source: SABES Program Support PD Center · View resource

Free on-demand webinars and courses for Massachusetts adult educators on digital literacy, including using Northstar strategically and assessing beginning English learners' digital skills.

Use it when: you're planning digital literacy training for staff at Massachusetts partner programs.

5. Placement, Employer Engagement, Retention & Advancement

Workforce Training Fund Program, including FAST AI

Source: Commonwealth Corporation · View resource

Grants that help Massachusetts employers train current and newly hired employees. Grant options include Focused AI Skills Training (FAST AI), with applied AI courses that are updated as AI tools change.

Use it when: an employer partner wants to keep building workers' digital or AI skills after they're hired.

Digital Jobs for the Future

Source: JFF (Jobs for the Future) · View resource

Reports, playbooks and frameworks on digital career pathways, built with employers, educators and regional partners.

Use it when: you're working with employers to map digital skills to job roles or designing a pathway into tech-enabled jobs.

6. Outcome Planning

Digital Literacy Skill Levels and Correlation Chart for Northstar

Source: D.C. Office of the State Superintendent of Education (OSSE), with Literacy Minnesota · View resource

An example of a state agency turning Northstar scores into digital literacy skill levels, with recommended instructional hours based on how many standards a learner needs to improve.

Use it when: you're setting measurable digital skill goals, such as pre- and post-test gains or Northstar certificates earned, and estimating how much instruction participants will need.

7. AI at Work: Skills for Participants

Last reviewed: November 2026. AI tools change quickly, so this section focuses on frameworks and skills rather than specific products. Review it every quarter.

Artificial Intelligence Literacy Framework (TEN 07-25)

Source: U.S. Department of Labor, Employment and Training Administration · View resource

Voluntary federal guidance, released in February 2026, that defines AI literacy for workers. It names five content areas (understanding AI principles, exploring AI uses, directing AI effectively, evaluating AI outputs, and using AI responsibly) and seven delivery principles, including hands-on practice and addressing prerequisites like digital skills, devices and internet access.

Use it when: you're writing learning objectives for AI content in your training, or explaining to employer partners what "AI-ready" means.

AI for Learning and Work

Source: EdTech Center @ World Education · View resource

Resources, webinars and an AI integration framework for using AI responsibly with adult learners and workers, including teaching about AI and teaching with AI.

Use it when: instructors are deciding how to bring AI into a classroom of adult learners, including those with limited digital skills.

Artificial Intelligence

Source: National Skills Coalition · View resource

NSC's policy work on making sure AI strengthens working people, including expanding access to digital and AI skills and investing in quality training.

Use it when: you need policy context or talking points about AI and workers for your application narrative.

Also see the Workforce Training Fund Program's FAST AI grants in Section 5, for employers training current workers in AI.

8. AI in Program Operations

Get Better Results for Jobseekers With Generative AI: A How-To Guide for Career Coaches

Source: JFF (Jobs for the Future) · View resource

A 2025 field guide on how career coaches can use AI to cut administrative work and tailor support to each job seeker, with practical examples. JFF also runs hands-on workshops based on the guide.

Use it when: career coaches or job developers want to start using AI in their daily work.

Use Cases for Generative AI in Workforce Development

Source: JFF · View resource

Research on current and potential uses of generative AI in workforce programs, such as summarizing meeting notes so coaches and case managers can focus on job seekers.

Use it when: program leaders are deciding where AI could save staff time and where it shouldn't be used.

Harnessing AI Responsibly in Workforce Development: An 18-Point Guide for Nonprofits

Source: Workforce Professionals Training Institute (WPTI), JobsFirstNYC and NYC Employment and Training Coalition · View resource

Practical recommendations written for workforce organizations navigating fast-changing AI tools.

Use it when: your organization is setting its overall approach to AI.